Warrantee service

 

Every item sold in Horsemarket.lt el shop has short description with the list of the main properties. Items for warranty service can be delivered via post or directly to one of the two Horsemarket shops.

If item is brought back for warrantee service due to the manufacturer’s defect and will require parts shipped or be shipped to perform the repairs the time frame for whole operation will depend on the manufacturer. In all cases aim is to complete the warrantee service in shortest time possible.

 

Return of purchased items

 

Items that were not used, damaged or did not lose their merchantable quality, can be returned in case they do not fit or no longer satisfies the costumer. Costumer can return an item within 14 calendar days from the purchase date. On the return costumer is required to have appropriate prove that given item was purchased in Horsemarket shop. On the return costumer can ask for the item to be replaced with the same item but of different size, color or/and model* (*costumer may be required to cover the price difference). If on the return seller do not have a replacement, costumer can ask for the item to be refunded. In all cases, on the return of the item, costumer is required to provide a cash register check or other appropriate document proving the item in question was purchased from the Horsemarket. In case costumer can not provide any documents proving the item was purchased with the Horsemarket, seller has a right not to perform refund or replacement of the item.

 

If quality of the purchased item is not satisfactory the costumer can request for the item to be replaced with another better quality item, repaired or ask for partial or full item refund.

 

In case costumer and seller can not agree on the quality of the returned item, costume is required to provide his/her complaints in writing. Costumer has to contact the seller within three months after he/she was informed or should have been informed on violation of his/her rights. The seller is obliged to review the costumer’s complaint and in case the seller do not agree with the costumer’s requirements the seller has to provide a written answer within 14 days of the receipt of the costumer’s complain.

 

Any disputes between seller and costumer will be managed according to the Laws of Republic of Lithuania.

 

The return of the purchased items is managed according to the Civil Code of Republic of Lithuania injunction Nr 258 by Minister of Economy announced on 17th of August, 2001 and injunction Nr 217 by Minister of Economy announced on June 29th 2001.

 

Further information on items in stock and their return can be requested via mob: +370 655 99906 or via email: jpc@horsemarket.lt

If you have any problems with ordered goods or have any complaints, please contact us and we will be happy to help you!

If you've had a problem with something you've bought online, you can use this site to try to reach an out-of-court settlement.